Charles R M McCracken

77 Maitland Place

Suite 1924

Toronto, ON

M4Y 2V6

416/925-6609

Education

1992	Novell Certified Network Engineer Program

Self Study course work for Certification Exams

IBM OS/2 2.0 LAN Server Certification

IBM 3270 Communications Certification

1980-1985	Algoma University, Sault Ste. Marie, ON

Economics & Computer Science

1979-1980	Lake Superior State College, Sault Ste. Marie, MI

Electrical & Computer Engineering

Employment

1989-1993	Entre Computer Centre

155 University Avenue

Toronto, ON M5H 3S7

While with Entre, I have been employed in a number of different capacities though out the company. I was initially hired for the role of Service Administrator, to co-ordinate the client calls with the service technicians. This involved screening of calls in order to determine if a technician was required on-site, or whether the hardware should be sent in for repair. It also involved helping clients with software setup and problems. I was the moved to the systems department, to administer the in-house LAN. This involved planning and implementing the upgrade of the LAN to current release of OS, migration of data, and end-user support for all the supported software, as well as evaluating and recommending standards for in-house use. I was then moved to the Sales Team where I was responsible to design and implement Client LAN's and recommend hardware and software to the Sales Team for their Clients.

1986-1989	LANSource Technologies Distributing

Queen Street East

Toronto, ON

While I was with this company, I was responsible to head up the telemarketing sales team to sell LAN hardware and software. This involved intensive cold-calling to prospective customers, as well as maintaining good relations with the existing clients. I was also responsible for the invoicing of orders, as well as shipping and receiving of product.

1985-1986	Dempster's Bread

2 Fraser Avenue

Toronto, ON

During my employment with Dempster's, I was an accounting clerk. This involved the design and implementation of Lotus spreadsheets to assist in the cost accounting procedures, as well as preparing period end presentations, and compiling production statistics. I was also responsible for the coding of sales payroll and general office duties.

Technical Background

Hardware

IBM PS/2

Compaq

AST

Hewlett-Packard EtherTwist

SMC Ethernet

IBM Token Ring

Novell SDLC

Techmar Tape Units

Hewlette Packard Printers and Scanners

Castelle Fax gateways Software

WordPerfect 5.1 / WIN

Lotus 2.2 / 3.1 / WIN

MS Word for Windows

MS Excel

MS Project

MS PowerPoint

MS Mail

MS Schedule Plus

MS Visual C

MS Visual Basic

Operating Systems

DOS 3.3 / 5.0

OS/2 2.0

MS Windows 3.0 / 3.1 / WFW / NT

MAC System 7

NetWare 2.2 / 3.11 / 4.0

NetWare for MAC

NetWare Communications Manager

NetWare SAA 1.2 Corel

Pagemaker

Ventura Publisher

Gupta SQL

Novell SQL

Novell MHS

Novell NACS

Novell NASI

Micrographics Designer